Career Details

Full Time Melbourne Posted on 11/22/2024

RESPIRATORY/CPAP CUSTOMER SERVICE COORDINATOR

DRUG FREE WORKPLACE

LEVEL 2 BACKGROUND SCREENING CLEARANCE REQUIRED BEFORE HIRE

EDUCATION

• HIGH SCHOOL DIPLOMA
• MEDICAL BACKGROUND HELPFUL

QUALIFICATIONS

• MUST COMMUNICATE AND WORK WELL WITH YOUR FELLOW EMPLOYEES, PATIENTS, CUSTOMERS AND OTHER HEALTH CARE PROFESSIONALS.
• KNOWLEDGEABLE OF EQUIPMENT AND PRODUCT LINE AND WILLINGNESS TO LEARN NEW TECHNOLOGIES.
• MAINTAIN CONFIDENTIALITY OF PATIENT FILES.
• PARTICIPATE IN MONTHLY STAFF MEETINGS AND IN-SERVICES.
• MAINTAIN A PROFESSIONAL APPEARANCE AND ATTITUDE.
• MUST BE COMPUTER LITERATE.
• HAVE BASIC KNOWLEDGE OF FUNDING SOURCES AS IT RELATES TO YOUR RESPECTIVE DEPARTMENT, SUCH AS, MEDICARE, MEDICAID, PRIVATE INSURANCE, V.A., ETC.
• MUST HAVE GOOD TELEPHONE SKILLS.
• MUST BE DETAILED ORIENTED.
• MUST BE ABLE TO PRIORITIZE VARIOUS TASKS.
• MUST BE ABLE TO STAND/SIT FOR LONG PERIODS OF TIME.
• MUST BE ABLE TO WORK IN A FAST PACED HIGH ENERGY ENVIRONMENT.
• MUST HAVE A QUANTIFERON BLOOD DRAW TB TEST .

RESPONSIBILITIES

• THE RESPIRATORY CUSTOMER SERVICE COORDINATOR IS RESPONSIBLE TO THE RESPIRATORY MANAGER.
• MAKE SURE YOU HAVE ALL NECESSARY INFORMATION AND DOCUMENTATION FOR THE PATIENT FOR DELIVERY AND BILLING PURPOSES.
• TAKE TELEPHONE ORDERS FROM VARIOUS AGENCIES AND CUSTOMERS FOR ANY CPAP EQUIPMENT AND SUPPLIES
• FOLLOW ALL REGULATORY GUIDELINES AND KEEP IN COMPLIANCE WITH ACCREDITATION REQUIREMENTS.
• WORK WITH THE BILLING DEPARTMENT TO TIMELY RESOLVE ANY BILLING ISSUES.
• BE FISCALLY RESPONSIBLE FOR ALL DELIVERY TICKETS GENERATED.
• INSURANCE VERIFICATION'S.
• ALWAYS PUT NOTES IN BRIGHTREE FOR EACH TELEPHONE CONVERSATION WITH A PATIENT.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

Dental insurance

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

 

Schedule:

• 8 hour shift
• Monday to Friday

 

Work Location: In person